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CDL PROTECT

 

“HORUS GPS” SERVICE PROGRAM AND EUL AGREEMENT 

Definitions:

“Horus GPS” also below referred to as ”CDLP CDL” and “Horus GPS”

Is a project of CDL Protect with various manufacturers and developers.

Horus GPS may reffer to the GPS Telematics Solutions (Web Platform, Mobile App, and GPS Tracker)

“Service Provider” includes but is not limited to; Any third-party Towing, Recovery, Vendor, Roadside Repair, Tire Shop and any other Third-Party Provider of any Products and/or Services

 

Terms & Conditions

Last Updated – December 13, 2022

 

Your participation in the Horus GPS program (CDLP GPS) and use of our application for is expressly conditioned on your acceptance of these terms and conditions. If you do not agree with any part of these terms and conditions, you should not participate in CDLP GPS.

CDL Protect (CDL Protect) reserves the right to modify the terms and conditions at any time. Modifications to these Terms and Conditions can be viewed by logging in to your membership through CDL Protect.com. Continued participation in Horus GPS by you will constitute your acceptance of any revisions to these terms and conditions. Please check this page regularly.

 

About Horus GPS Mobile

 

CDL Protect offers a GPS based addon program, called Horus GPS, which allows customers to inure additional benefits including possible safety and recovery assistance. With Horus GPS, you may be more safe on the road.

Customers who enroll in the mobile application version of Horus GPS use their smartphone to collect data through the App. CDL Protect will use this data to transmit electronic data to CDL Protect.

To participate in the Horus GPS mobile program, each customer agrees to download the App, complete the registration process, and keep the App enabled while driving unless notified by CDL Protect.

 

About the Horus GPS Hardware

Waiver of Warranty of Merchantability or all other Warranties: 

THE PRODUCT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND AND SELLER EXPRESSLY DISCLAIMS, AND BUYER HEREBY EXPRESSLY WAIVES, ALL WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, COMPATIBILITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SELLER DOES NOT REPRESENT OR WARRANT THAT: (i) THE PRODUCT WILL MEET BUYER'S REQUIREMENTS, (ii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE, (iii) ERRORS IN THE PRODUCT WILL BE CORRECTED, (iv) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCT WILL BE EFFECTIVE, ACCURATE OR RELIABLE OR, (v) THE QUALITY OF THE PRODUCT OR ANY WORK PRODUCT RESULTING FROM USE OF THE PRODUCT WILL MEET BUYER’S EXPECTATIONS.

Waiver of Warranty of Make/Model/Specification/Conformity:

The GPS unit supplied is not guaranteed to be of any make, model, specification. The GPS unit is not warranted to conform to any specific criteria or usage specification. The GPS unit is intended to interface with the App and provide data but it may not function properly or at all. It is upon you to confirm that CDL Protect is receiving data once you have enrolled in the program. You agree to hold harmless and waive liability of CDL Protect for the GPS unit’s failure to function as intended. CDL Protect may contact you if they find that information transmitted by the GPS unit has ceased being transmitted unexpectedly. Such contact will not be deemed a waiver of this provision.

 

The Mobile App for Horus GPS

 

Eligibility. Eligibility for the Horus GPS program using the App is determined by whether (a) all members have an iPhone® or AndroidTM smartphone, (b) all vehicles are eligible for Horus  GPS mobile and (c) all members enroll in Horus GPS. Permit drivers are not considered eligible. Drivers that are leasing the equipment must have express signed consent by the owner of the vehicle that the GPS Unit is to be installed.  Its highly illegal to install this device on a vehicle that doesn’t specify you as “owner” on the Vehicle Title.

Exclusion: Signed and Notarized Express Consent by the owner. in which the “owner” of the vehicle acknowledges that he is informed of such installation and agrees to proceed forward.

In such case, the Vehicle/Equipment owner MUST be provided  “Account Credentials”

 

Qualifications based on Ownership:

To qualify for ordering the devices and using platform or mobile app, the member / ”vehicle owner” must provide the title of the vehicle where he intends to install the vehicle.

The Member/“vehicle owner” must send a notarized statement of goodwill, that won't use any features of the device, platform, or mobile app with any intent to cause harm or any other type of intended malice towards the driver.

Further more The owner agrees that he won't use the device as a tool of extortion, blackmail or any other vengeful or other retaliatory manner

 

Plan Transferability:

In case that the vehicle with installed device  is sold to another party

The vehicle owner/”seller MUST Disclose that the vehicle is  Equipped with “anti - theft - Gps Device”

And all of its features.

Furthermore - Member/vehicle owner Must disclose such transfers of ownership Immediatelly to CDL PROTECT - and provide the Vehicle Buyer’s contact information.

 

Enrollment. Enrollment in the Horus GPS addon plan will occur upon completion of the following steps:

You enroll in Horus GPS, either online, over the phone, or through your CDL Protect agent (where available);

You provide a valid e-mail address; Company details, Vehicle Details and

You accept these Terms and Conditions for participating in the Horus GPS program and

All drivers enrolled in Horus GPS register the App within 45 days after enrollment.

Getting the App. You can download the App from Google Play Store and on the web  at https://horusgps.us

 

Registration.

Each “Vehicle Owner” and qualified eligible member that has ordered a gps device, will be supplied with account credentials which they can use to access online and mobile app accounts.

 Each “Vehicle Owner” and qualified eligible member that has ordered a gps device, will need to acknowledge the Mobile Application for Horus GPS Terms and Conditions and the Horus GPS Privacy Statement to complete registration; if not, the registration will be unsuccessful. The App should be kept on all necessary personnel (Company Owners, Fleet Managers, Dispatch, Safety Personal, Vehicle Owners) phone devices, so all the alerts will be monitored and addressed accordingly

Data collected. Once downloaded and registered, the App will run in the background and collect driving and phone sensor data (“Horus GPS Data”), which will be uploaded to CDL Protect and available for review through the App. Horus GPS Data includes vehicle speed and location using GPS, time information, phone usage, and data from the phone’s sensors. Other information, such as trip duration, trip regularity (taking the same routes on a regular basis), and rates of acceleration and braking, is derived from speed, location, and time information. Location information may be used for underwriting purposes, to detect whether an accident may have occurred, stolen or lost vehicle tracking, or to assist in resolving legal issues or claims, as further described in Acknowledgement / Consent; and for research and development purposes. Phone and App analytics information is also collected, as described in the CDL Protect Privacy Statement, located at [[PRIVACY POLICY LINK)]]

Collection of your Horus GPS Data will begin on your first contact date, which is the latter of when App registration is successfully completed or the effective date of your membership.

 

Safe Use of the Application. When using the App, please ensure that you:

 

Obey all traffic laws, including any laws that restrict the use of mobile devices while driving;

Use the App only when it is safe to do so and when it will not create any unnecessary distraction; and

Do not use the App for any illegal, hazardous, or unauthorized purposes, or in a manner that is not consistent with these Terms and Conditions.

Ownership, License. The App is the property of CDL Protect and its service provider, and is provided for each vehicle you enroll for participation in Horus GPS. You are hereby granted a fully paid, nonexclusive, non-sublicensable, non-transferable, time-limited, revocable license to use the App subject to these Terms and Conditions. CDL Protect and its service provider retain all right, title, and interest in and to the App. You may not reverse engineer, disassemble, decompile, alter, duplicate, translate, make copies, or create derivative works from the App, except to the extent allowed under applicable law. If applicable law permits such activities, any information discovered as a result of these activities must be promptly disclosed to CDL Protect and is deemed to be the confidential and proprietary information of CDL Protect and its service provider.

 

The App contains certain third party software licensed under Open Source licenses.   See the App’s End User License Agreement for the applicable notices and licenses relevant to that software.

Deleting the App.  If the App is deleted, you may be opted out of the Horus GPS program. See “Horus GPS Pricing – Ending your enrollment” below for details.

 

Intended Use and Purpose:

Any Permissible Usa and Usage of of this Software/hardware  must comply with the following:

  1. The Carrier will use this technology( hardware and software) ONLY for its intended Purposes Which are :

               Fleet Management

               Monitoring Daily Activities of the Fleed

               Theft-Prevention


 

  1. The Carrier Will use the full power of features of this device in goodwill and without any intend of malice.

  2. The Carrier Will not use this device in a matter of “retaliation against drivers”

  3. “Remote Anti-theft Feature can and will be used only when the situation justifies the use satisfies all of the below rules and requirements :  

  • Doesn’t cause any potential harm, damage ,injurie or death

  • Doesn’t violate any Human or Employee rights

  • Doesn’t Violate any State and/or Federal Laws

 

  • The “Member/”User Must Refresh the Vehicle Location and ensure that the vehicle is PARKED or IDLING  and Must ensure that the “Device” is “Online” meaning responds to the” inquiry for the request for location Update.

  1. This Device Is solely permissible to be  installed in vehicles for which “The Member”/Carrier” are the “Legal Owner” of the vehicle -

 Meaning if “Member’s”/ “Carrier’s” name is specified on the “Title of Ownership” of the vehicle.

  1. Installation of this vehicle of a vehicle that you don’t own is Highly Illegal and The Unauthorized user will be solely responsible for such actions in the court of Law.

  2. The Member/Carrier Shall under any circumstances engage in to any disassembling,reverse engineering or unintended use  of the Software or Hardware, Web Platform Or Mobile Application


 

Acknowledgement/ Consent

By enrolling in Horus GPS, you represent that you have the consent of each Horus GPS participant to (a) provide information collected by the smartphone to us, and (b) permit us to retain and use the information as described in these terms and conditions. Once the Horus GPS Data is sent to us, the recorded information will remain on the smartphone for a limited time for viewing, and then be deleted. CDL Protect will retain information collected or derived from the App as required by our record retention policies.

Horus GPS Data may be useful in determining the cause of an incident or accident (“Accident”). If you’re in an Accident, you may have a legal obligation to preserve the information on your phone. This information may be sought by opposing parties in a civil lawsuit or by police when investigating the cause of an Accident, or we may be legally obligated to provide such information in response to a subpoena or as otherwise required by law.

You agree we may monitor and analyze Horus GPS Data for detecting whether an Accident may have occurred and for” Commercial Roadside Dispatch Services” to help locate the exact location of the vehicle” and providing that location to a third-party Service provider . If your data is potentially relevant to an insurance claim, you agree we may use Horus GPS Data to assist in resolving the claim.  This may include, but is not necessarily limited to, validating the circumstances of the Accident, such as date and time of loss and crash location; making liability and coverage determinations, and conducting investigations of membership and/or claims fraud and material misrepresentation; and any potential subrogation or litigation involving the claim. However, you agree that CDL Protect has the discretion to deny unlawful requests or unlawful subpoenas for the above information.

The App temporarily stores Horus GPS Data on your smartphone, and then uploads it for processing by CDL Protect. Transmission of Horus GPS Data uses a portion of data on your cell phone plan. The online connection required to use the App, and any associated charges (e.g., mobile data expenses) incurred by your use of the App, are your exclusive responsibility and made solely at your expense.

For most smartphones, battery consumption is negligible when not collecting Horus GPS Data. When driving, battery consumption is comparable to other driving and navigation apps. If the phone’s battery power is low, the App will reduce the data collected to conserve energy. Care should be taken to charge the battery while driving if you take longer trips.

 

Horus GPS Data

Privacy. We're committed to protecting your privacy and earning your trust, and understand you may have questions about how we use the Horus GPS Data we collect. In addition to our commitment to you in our Privacy & Security Policy at CDL Protect.com, we explain what we will and won’t do with Horus GPS Data in our Horus GPS mobile Privacy Statement, located at www.cdl.club/privacy-policy

Viewing Horus GPS Data. Customers will be able to review reports on their driving habits produced from Horus GPS Data through the App. Location information and trip maps are only available on the individual phone which collected the information.

Limited Horus GPS Data for all Horus GPS participants will be available to customers who log into their account online or via the CDL Protect mobile app. No location data for other phones will be available – just summaries of hard braking, hard accelerations, time of day, distracted driving and mileage.

 

Communications

We will periodically send you reminders and other information through the App, by email, and/or by phone while you’re participating in Horus GPS.

 

Your Representations

You represent and agree that:

You are solely responsible for any data charges resulting from your use of the App;

The App is intended for use by users who are of the legal age required by your state to hold a driver’s license; and in any case, that you are at least 18 years old;

You are not on any U.S. Government list of prohibited or restricted parties.

Disclaimer / Limitation of Liability

YOU UNDERSTAND THAT THE APP, INCLUDING OPEN SOURCE SOFTWARE INCORPORATED THEREIN, IS, TO THE FULLEST EXTENT PERMITTED BY LAW, BEING PROVIDED TO YOU “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.   YOU AGREE THAT WITH REGARD TO YOUR USE OF THE APP THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, CDL PROTECT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR INDIRECT DAMAGES OF ANY NATURE, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE, EVEN IF IT HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS OF OPEN SOURCE CODE USED IN THE APP BE LIABLE FOR ANY CLAIM, DAMAGES, OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT, OR OTHERWISE, ARISING FROM, OUT OF, OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

CDL Protect reserves the right to modify or terminate the Horus GPS program at any time and for any reason.


 

RoadSide Assistance/Theft Response

 

In your state or situation, the App may be used both as GPS Locator/Tracker and as a powerful anti-theft device.  In case the Member, or other “authorized company representative requests “Roadside Dispatch/Assistance Services”  We use the sensors in your installed Horus GPS Device to obtain the exact location of where you are located for the purposes of sending to detect if you are in a major motor vehicle collision or theft (“Event”).  Accident Alerts/Vibration Alerts is turned on by default, but you can turn it off in the Settings within the App. 

When Roadside  RESPONSE is requested, you expressly consent to allow CDL Protect and/or its vendor(s) to contact you or your device by push notification, in-app message, text message, or phone call, including through use of an automatic telephone dialing system, in connection with the detection of an Event.  You also consent that any call made to you or your device may be recorded.

If an Event is detected and an ambulance or tow is dispatched, we will automatically open an investigation under your membership.  We may or may not follow up by contacting you depending upon the investigation results. We will not automatically open a investigation if only a tow is dispatched, and you pay for that tow out of your own pocket when service is rendered.   

The App is intended to detect major Events, but may not detect all Events. Additionally, the App may incorrectly identify some non-collisions as Events.  You will be required to pay for ambulance, investigative, any types of damages or repairs and/or towing services.

Roadside Assistance/”Accident Response” will only be available while the App is installed and all required permissions are enabled. Accident Response is available to eligible members in states where the App is available. Accident Response will only detect Events and provide tow and ambulance services in the 48 contiguous United States, plus Alaska, Hawaii, and the District of Columbia; and only when the App is actively monitoring driving.

CDL PROTECT AND ITS VENDORS DO NOT WARRANT OR GUARANTY THAT ACCIDENT OR THEFT RESPONSE PROGRAM SERVICES WILL WORK IN ANY OR EVERY CIRCUMSTANCE, DETECT AND/OR REPORT ANY OR ALL COLLISIONS, AVOID ANY FALSE POSITIVES, OR THAT AN AMBULANCE OR TOW WOULD BE PROVIDED IF AN EVENT OCCURS, EVEN IF REQUESTED.  WITHOUT LIMITATION, HARDWARE ISSUES OR FAILURES MAY PREVENT EVENT DETECTION, LIMITATIONS OR ERRORS IN THE ALGORITHM, AND PROCESSES USED BY THE APP MAY NOT FUNCTION PROPERLY.  THE ACCIDENT RESPONSE PROGRAM IS NOT A REPLACEMENT FOR 911. YOU ARE ENCOURAGED TO ALWAYS DIAL 911 IMMEDIATELY IN THE EVENT OF A SERIOUS CRASH, OR A CRASH INVOLVING INJURY.

YOU UNDERSTAND THAT CDL PROTECT AND ITS VENDORS CANNOT ASSURE YOU, OR MAKE ANY GUARANTEES, ABOUT THE MANNER OR TIMELINESS OF THIRD-PARTY EMERGENCY RESPONSE OR EVEN WHETHER THIRD PARTY EMERGENCY RESPONDERS WILL IN FACT RESPOND TO YOUR EMERGENCY AT ALL.  IN NO EVENT SHALL CDL PROTECT AND ITS VENDORS BE HELD LIABLE IN INSTANCES WHERE THE APP HAS BEEN HINDERED FROM OPERATING; FOR THE TIMELINESS OF THE RESPONSE OF EMERGENCY ASSISTIVE SERVICES OR THEIR FAILURE TO ARRIVE AT THE SCENE OF THE COLLISION; AND WHERE THE ACCIDENT RESPONSE PROGRAM FAILS TO OPERATE AS DESCRIBED OR EXPECTED.

CDL PROTECT MAKES NO GUARANTEES AS TO THE RECOVERABILITY OF A LOST OR STOLEN VEHICLE OR ANY TRANSPORTED ITEMS. CDL PROTECT WILL COMPLY WITH ANY LAWFUL REQUESTS TO DISCLOSE Horus GPS DATA FROM A GOVERNMENT OR LAW ENFORCEMENT AGENCY BUT IS NOT RESPONSIBLE FOR ANY FURTHER ASSISTANCE, AND YOU AGREE TO HOLD HARMLESS AND WAIVE ANY LIABILITY FOR CDL PROTECT RELATED TO DAMAGES FOR A LOST OR STOLEN VEHICLE.

T-Mobile

PRIVACY NOTICE

Effective: March 31, 2023

What’s in this notice

This privacy notice (“notice") explains how T-Mobile and our subsidiaries and representatives ("T-Mobile", “we”, or “us”) collect, use, share, and protect your personal data when you interact with T-Mobile as a consumer of our services. It also provides you with important information about your personal data choices.

This notice applies to personal data we have about you that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual. It includes data like your name, address, or email address, as well as less obvious data like demographic data, device and usage data, call records, advertising ID, and location data (where you are located). This notice also applies to sensitive personal data, a category of personal data that includes things like your social security number and account log-in credentials, as well as biometric information.

This notice applies to all personal data we collect and use when you access or use our cell and data services, websites, apps, and other services (our “services”), purchase and use our devices and products (“products”), visit our retail stores or corporate offices, or communicate or interact with us in any way, including mail, email, phone, chat, social media, or in-person.

Some products and services have their own privacy notice. To see the whole list, visit our Privacy Notices. If this notice conflicts with a privacy notice for a specific product or service, the product or service notice applies.

This notice does not apply to data that is not personal, like anonymous, de-identified, or aggregated data, even if it comes from personal data.

This notice does not cover:

  • Job applicants. To learn more about personal data we collect and use when you apply for a job with us in the US, or for our recruiting purposes, please see our T-Mobile Applicant Privacy Notice.

  • T-Mobile employees or contractors. To learn more about personal data we collect and use from our employees and contractors, please see our T-Mobile Employee and Contractor Privacy Notice.

  • People working with T-Mobile in a business context, such as vendors or T-Mobile for Business customers. To learn more about the personal data we collect and use from people working with T-Mobile in a business context, please see our B2B Privacy Notice.

  • Data that a parent or guardian has told us is from a child under 16. Parents and guardians can learn more about what we do (and don’t do) when it comes to children’s data by reviewing our Children’s Privacy Notice.

How we collect your personal data

We collect personal data about you in four primary ways:

  • Directly from you, like when you create an account with T-Mobile.

  • Automatically from your use of our products and services, like data associated with using our network.

  • From other sources, like information from financial institutions and credit agencies.

  • By using or combining data to infer insights about you, like using a particular app on your phone to infer that you like sports.

What data we collect

Personal data you provide directly to us

  • Contact and account information, like your name, usernames, passwords, address, telephone number, email address, and household members.

  • Authentication and security information like your government identification, Social Security number, security codes, and signature.

  • Demographic information, like your age, gender, veteran status, and date of birth.

  • Payment information, like your credit card, debit card, and bank account number (see the T-Mobile Financial Privacy Notice and Sprint Financial Privacy Notice for more information).

  • Preference information, including preferences related to marketing, advertising, communications, and participation in T-Mobile programs.

  • Sensitive personal data, as defined above.

  • Other information you choose to provide, like when you submit a survey response, enter a contest or promotion, or contact us.

Personal data we collect automatically

Customer Proprietary Network Information (CPNI) 
CPNI is generated by your use of our wireless voice communications services. For more information, read the Phone privacy article.

Unique identifiers 
Like cookie IDs, device IDs including mobile advertising IDs, Internet Protocol (IP) address, and media access control (MAC) address collected through tracking technologies like web beacons, pixels, and other tracking technologies. To learn more, read our Cookies and tracking article.

Information from your use of our products, services, and network (and other carriers’ networks when roaming domestically or internationally) 
This includes your usage of connecting carriers and Internet service providers, IP address, text messages, and data use history, websites and URLs visited, content interactions (e.g., how long you use an app), viewing info from our streaming services (e.g., videos you watch on the TVision HUB), mobile apps installed or used or that interact with your device, language settings, and other network and device analytics and Wi-Fi connection and usage data.

Device and service performance and diagnostic information
Including reports from your device about signal strength, speeds, app and service performance, dropped calls, call and data failures, geolocation information, and device data like battery strength and serial number and similar device identifiers, settings, language preferences, and software versions, including your browser type and operating system version, the website that referred you to one of our websites, or that you visit upon leaving our websites.

Commercial information
Including records of your purchases from us and purchase tendencies.

Geolocation data
Specifically, data that identifies the approximate or precise location of your mobile device or provision of services. We may also use location technologies to collect data about the presence of your device.

Biometric data
Including biometric identifiers for authentication and fraud prevention. For more information, see the Biometric Information Privacy Notice.

Video data
Like images from video monitoring and recordings of people in our retail stores.

Audio information
Including voice commands you provide to our apps (for example, for accessibility or hands-free use), and audio recordings of calls between you and our customer service representatives.

Personal data we collect from other sources

We may collect personal data about you from other sources. For example, we may obtain updated address information from our shippers like the United States Postal Service. In addition, we may collect information from financial institutions and credit reporting agencies when you, for example, finance a device and, in those instances, we’ll disclose the nature of our collection and obtain your consent when required. We may also buy or get personal data from other third parties, like social media platforms, analytics providers, and consumer data resellers. This information could include contact information, demographic information, geolocation information, and information about your interests, preferences, or behaviors. We use this data for things like product and service improvement, marketing, and advertising.

Personal data we infer

We may learn about your preferences or characteristics based on other personal data we collect. For example, we may infer that you are looking to purchase a new device based on your browsing activity while using our services, and we may use your IP address to estimate your general location. We may also use this information for advertising purposes.

How we use your data

We use your personal data for a lot of reasons, such as:

  • Create and administer accounts, complete transactions, payments, billing, and requests related to our products and services and third-party products and services that you charge to your accounts.

  • Provide, develop, customize, and personalize products and services, respond to your inquiries, conduct surveys, and perform our contractual obligations.

  • Advertise and market products and services from T-Mobile and other companies to you, including through targeted advertising and communications about promotions and events, contents, and sweepstakes.

  • Conduct research and create reports from analysis of usage patterns and trends and to deidentify or aggregate personal data to create business and market analysis and reports.

  • Detect and help protect against security incidents and illegal, fraudulent, or unauthorized activities; investigate suspicious traffic, cybersecurity threats or vulnerabilities, complaints, and claims; authenticate your credentials for account access and information and provide other security protections.

  • Protect you and others from fraudulent, malicious, deceptive, abusive, or unlawful activities.

  • Debug and repair errors and help maintain and improve the quality and safety of our products and services.

  • Verify your identity and determine your eligibility for accounts, discounts, and specific rate plans, as well as the validity of your payment information.

  • Facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to local, state, or federal government requirements.

  • Cooperate with law enforcement and protect the rights, interests, safety, or property of T-Mobile and others.

  • Comply with, defend, pursue, and enforce applicable legal and regulatory obligations and respond to governmental requests.

  • Enforce our policies, terms and conditions, or other agreements.

When we disclose your personal data

We may disclose your personal data with others as follows:

With your consent or at your direction
We may disclose your personal data to third parties with your consent, which we may get in writing, online, or orally. We may also share your personal data with third parties when you tell us to or when you use our products or services to interact with third parties, whose separate privacy notices may apply to that data.

With the account holder
We may disclose personal data about an account user to the account holder (the party financially responsible for the account). The primary account holder may also authorize other users to access account information. If a business, governmental agency, or other individual obtains services for you, that entity or individual is our customer, and we may provide personal data about you or your use of our products and services to them or, if they tell us to, others.

Between T-Mobile brands and companies
T-Mobile discloses personal data to its affiliates for things like providing you products and services, and for marketing and advertising and other uses as described in this notice.

To provide benefits
When you receive discounted pricing or other benefits through someone else’s agreement with us (for example, an employee discount), we may disclose personal data to that person or entity to verify your eligibility for benefits, to calculate any discounts, and to deliver the discount or benefit to you.

To our service providers
We use service providers who may need access to your personal data to do work for us. They’re contractually required to treat your personal data as private (confidential) and to use it only to provide the services we requested. Examples of the service providers we use include print, mail, or email vendors, web hosting vendors, and cloud service providers.

To other third parties
We disclose personal data to third parties for uses described in this notice or for purposes you have requested. For example, we may share data with credit bureaus and similarly regulated entities, banks for device financing, and payment processors to help us provide you with the services you have requested. If you interact with third parties, like content providers who operate video channels or apps through our products and services, we may facilitate the transfer of your personal data for those services. We may also share mobile device identifiers, device and service usage data, and demographics information with third-party advertising partners who may use data to serve ads for T-Mobile and others as described in the Advertising section. These third parties have their own privacy notices that apply to their use of the information we share. For more information, read the Analytics and Reporting article.

For identity verification and fraud prevention services
To help protect our customers and others from fraudulent use of our network or services, we share personal data (like name, address, account status, SIM change history, and device status) or risk scores derived from such data with entities such as banks or with entities that provide fraud prevention services to T-Mobile.

Caller ID providers
We may disclose your mobile number and name with third parties to enable Caller ID and similar services across multiple carriers when you make a call. We don’t publish directories of our customers’ wireless numbers or make numbers available to third parties for listing in their public directories without your permission. You can ask us to exclude your name from Caller ID by calling customer service. You can also block your number from being displayed temporarily on non-emergency calls. Learn how to block your number.

In a business transfer or transaction
We may disclose or transfer personal data about you as part of a corporate business transaction, like a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, personal data could be transferred to third parties as a business asset. We may also disclose personal data to banks and similar entities for purposes of transferring loans in connection with your device financing.

For legal process and protection
We may disclose personal data to third parties, including government authorities, for legal processes or protection of life and safety where we believe that access, use, preservation, or disclosure of the information is reasonably necessary, including:

  • To comply with laws, regulations, legal process or to respond to lawful requests

  • To enforce or apply agreements, or initiate, render, bill, and collect for products and services (including disclosure to collection agencies to obtain payment)

  • To protect the rights, interests, property, or safety of T-Mobile, our customers, and others

  • In connection with claims, disputes, or litigation

  • To protect you or others from fraudulent, abusive, or unlawful use of these services, and other fraudulent activity

  • In an emergency

How we protect your data

We use administrative, technical, contractual, and physical safeguards designed to protect your data. For example, when you contact us by phone or visit us in our stores, we have procedures in place to make sure that only the primary account holder or authorized users have access.

We can’t guarantee our safeguards will prevent every unauthorized attempt to access, use, or disclose personal data. Be sure to use a strong password to access your information and not one you use for other services. You should also use multi-factor authentication where possible.

Your data choices

We offer consumers in the U.S., Puerto Rico, and the U.S. Virgin Islands choices about their personal data, but your choices may vary depending on the laws that apply where you reside and whether you have a business-to-business account (T-Mobile for Business/T-Mobile for Government). If you have questions, please contact us. Your choices include:

Access, Delete, and Correct

Access 
To access your personal data, submit a personal data request. Once we receive your request and confirm your identity, we will disclose to you:

  • The categories of personal data we have collected

  • Our business or commercial purposes for collecting or selling personal data

  • The sources from which we collect personal data

  • The types of third parties we disclose personal data to

  • The types of personal data we disclose for business purposes

For multi-line accounts, the Billing Responsible Party or Primary Account Holder submitting an access request will receive account-level data for all lines on the account such as billing and rate plan information. But personal data associated with a particular phone number on the account (data that is tied to the account but is not the data of the Billing Responsible Party or Primary Account Holder) won’t be shared with the Billing Responsible Party or Primary Account Holder and will only be provided to the individual who submits a request for that phone number. If you are not the Billing Responsible Party or Primary Account Holder on the account, you’ll only see information that is associated to your phone number and email that you include in your “Access my personal data” request.

Delete 
To delete your personal data, submit a personal data request. If you do, we may not delete all your data because certain exceptions may apply. For example, we may keep personal data that is necessary to bill you for services, detect security problems, or troubleshoot or enhance our network. If you request that we delete your personal data, we might not be able to offer some services to you or they might not work the way they’re supposed to or that you’re used to.

Correct 
If you have a T-Mobile account, you can correct or make changes to your personal data directly through your account portal (“My T-Mobile”)Learn how to correct your personal data. For any changes that cannot be made through your account portal, call Customer Care or submit a correction request.

Authorized Agents 
Authorized Agents may act on your behalf by submitting an access, correction, or deletion request. To protect your information, we may request that you verify your own identity before fulfilling a request submitted by your agent.

Verification of your identity 
We have to verify your identity before we can give you access to, or delete, your personal data. If we can’t verify your identity, we’ll unfortunately have to deny your request. This is to protect you.

To verify your identity, we’ll need information from you, like your email address and phone number. You may need to provide your U.S. driver’s license, state ID, or passport. We may also need a photo of your face so we can ensure the photo ID truly belongs to you.

Appeal 
If we deny your request, residents of certain states are entitled to submit an appeal. Instructions for how to submit your appeal will be included in our response explaining why we denied your request.

If you have questions about these choices, please read our privacy FAQs.

Do Not Sell or Share

To tell T-Mobile “Do Not Sell or Share My Personal Information,” visit our Privacy Dashboard or click on the link in our website footers and apps. In this case “sharing” refers to a specific type of disclosure under certain privacy laws that relates to advertising activity, including “targeted advertising.” An example of a sale or “share” of information is when we disclose information about you (like when you’ve visited our sites) tied to unique identifiers, like device IDs, with third parties for targeted advertising. When you tell us not to sell or share your personal information, we won’t disclose your personal data for these purposes. Of course, not all disclosure of personal data is a sale or share, like when T-Mobile provides your data to service providers to deliver our products and services. To learn more, read the Do Not Sell or Share My Personal Information article.

Marketing communications

If you don’t want to learn about products and services we or our partners offer, you can adjust your marketing communications preferences in our Privacy Dashboard. Not all of our communications are for marketing, and you’ll continue to receive service messages for your products and services (like bills, transactional notices, customer service, etc.). To learn more, read the Your marketing preferences article.

Advertising and analytics choices

T-Mobile data use for the Ad Program
Under T-Mobile's Ad Program, T-Mobile will use certain data (1) for Analytics and Reporting (2) to deliver Relevant Ads, and (3) to deliver Personalized Ads and Offers.

Analytics and Reporting
For Analytics and Reporting, our program is designed to use information from your device (i.e., app usage data like app name, installation status, how often an app was opened and zip code) and data from your use of T-Mobile products and services, such as self-declared data like age range (e.g., 25-34) and gender, to prepare aggregated business and marketing reports that we use and share with other companies. These reports do not identify you personally. One example might be a report showing how often a game was downloaded in the past year across large numbers of users. We will use this data unless you tell us not to by opting out.

Relevant Ads
For Relevant Ads, T-Mobile will use and analyze app usage data from your Android device like app name, app installation status, and how often an app was opened, self-declared data from your use of T-Mobile products and services such as age range (e.g., 25-34) and gender, and high-level app usage data from your T-Mobile broadband to create models and inferences (e.g., sports lover, cooking enthusiast). To illustrate what high-level app usage data from your broadband is used, we process the name of an app you opened, like a recipe app, and how long you spent in that app, but we do not see any additional information, like, for example, that you looked at Italian and Thai recipes.

We do not use app usage data to select advertisements, we only use your mobile advertising ID (MAID) and the models and inferences created from the app usage data. We and our advertising partners will use your MAID from your device and data from third party partners to deliver Relevant Ads to you. We will use this data unless you tell us not to by opting out.

When we share MAIDs and inferences with third parties, it is not tied to your name or information that directly identifies you. 

Personalized Ads and Offers
In addition to the data used for relevant ads, with your consent, we and our service providers will use precise location and other self-declared data you provide to us such as age range (e.g., 35-54), gender, interests, and survey responses from your device and top-level domain information about your web browsing activity from your broadband data to provide you with more personalized ads and offers. To illustrate, we process the top-level name/URL of the website you visited, such as a major retail website, but we do not look at what web pages within that site you visited (e.g., clothes or toasters). We won’t use this data unless you opt-in and we’ll stop using it if you opt-out.

We don’t use or share Customer Proprietary Network Information (“CPNI”) for advertising unless you give us your express permission or as allowed by law to advertise certain T-Mobile products or services.

We also do not use information from T-Mobile prepaid accounts or Assurance Wireless accounts for advertising. We also do not use information for advertising from accounts where a corporation or government agency is responsible for paying the bill. And if we know information belongs to a child, we don’t use it for advertising.

For more information about data we use and share for the Ad Program, visit our Privacy Dashboard. When you opt out of the sale or sharing of your personal information from our website footer or opt out using our Privacy Dashboard, your info will not be used for Relevant Ads unless you have provided your opt-in consent for Personalized Ads and Offers. To learn more about how your choices, visit our Privacy Dashboard.

Ads on your mobile device, computer, or other devices
You can get instructions on how to opt-out of targeted ads served by most advertising networks that use cookies, Ad IDs, and similar technology by:

You can also take steps to manage targeted ads through your system settings. Resetting your device’s mobile advertising ID does not opt-out your device from targeted ads, but data associated with your prior mobile advertising ID will not be linked to your new identifier through the device. Also, if you reset your device’s mobile advertising ID your prior opt-out choices will not apply to the new ID. To maintain your opt-out choices, you’ll need to opt-out again. These opt-outs will not impact “contextual” advertisements (e.g., a sporting goods advertisement on a sports-themed website) or ads we place on our own websites and apps based on your activity on those sites and apps.

Cookies choice
Most web browsers can be set to detect or reject cookies. Each browser is different, so check the “Help” menu of your browser settings to learn how to change your cookie preferences. If you reject cookies, some things on our websites may not work properly. To learn more about cookies, read our Cookies and tracking article.

Ads on social media
We may work with certain social media websites or platforms (such as Facebook or Twitter) to serve targeted ads to you as part of a customized social media campaign. You can opt-out of receiving customized ads on your social media platforms by changing your ad preferences on those platforms. We don’t control those platforms or your ad preference settings on them and recommend regularly visiting your ad preference settings to ensure they remain accurate.

Some opt-out mechanisms described in the Advertising choices section and the “Do Not Sell or Share My Personal Information” mechanism for T-Mobile websites described in the Do Not Sell or Share section rely on cookies to retain your opt-out preferences. If you reject or erase cookies, your opt-out choices and Do Not Sell or Share requests may not work correctly, and you may need to perform the opt-out again.

Location data choice
We collect your location data to provide you with our wireless services. For certain non-essential activities, such as advertising, we request your permission before using precise location data associated with your identifying information. We don’t use or disclose precise location data for advertising unless you give us your express permission. For more information, read our Cookies and tracking article. If you have previously consented to these uses, you may revoke that permission at any time through your device’s operating system location preference controls or, in some cases, the app settings. You may also follow the standard uninstall process to remove the app from your device.

Privacy requests received

As a part of T-Mobile's ongoing commitment to transparency about our privacy practices, we share information annually on how many privacy requests we receive. The data below is for the year 2021. Numbers were updated on May 18, 2022, to correct a calculation error.

Privacy requests received

 Requests to accessRequests to deleteRequest to correctDo Not Sell or Share requests

Number received (total)32783352 2,280,135

Number received (CA)688831 Included in Total

Number complied with in whole or in part23683220 2,280,135

Number denied910132 0

Median number of days to respond to access request5041 0

California residents

Under the California Consumer Privacy Act (CCPA), Consumers who are California residents have personal data rights, including the right to access, correct, delete, and stop the sale or sharing of personal data. Although the CCPA only provides these choices to California residents, T-Mobile, as an entity doing business in all 50 states, extends these benefits to residents in all U.S. states.

Of course, if you do exercise any of these rights, T-Mobile will not treat you any differently. You can exercise your personal data rights within our Privacy Dashboard.

Categories of personal data collected and disclosed 
For business purposes in the preceding 12 months is described in What data we collect and When we share your data.

Business or commercial purpose for collecting personal data 
Is described in How we use your data.

Categories of sources of personal data 
This includes information you provide us, that we collect and infer when you use our products and services and provided or purchased from other sources. For more information, see How we collect your data. 

Categories of third parties with whom we share personal data 
Is described in When we share your data.

Sales and Shares of personal data

California law requires us to tell you that in the past 12 months, T-Mobile (which also includes Sprint) sold (as “sale” is defined in that law) the following categories of personal data for the reasons listed below: We shared device identifiers and internet and electronic network activity to facilitate online advertising. This means that a unique, resettable number that identifies your device was linked to online activity and shared with others who use that data for advertising and analytics purposes (like advertising networks, data analytics providers, and social media platforms). For Sprint customers, we used to share location and usage information with other companies in a way that does not directly identify you for their use in creating aggregate reports. For more information, read our Do Not Sell or Share article. T-Mobile doesn’t knowingly sell or share the personal data of children under 16. Don’t want your data sold or shared? Set your Do Not Sell or Share preference in our Privacy Dashboard or click the link in our website footers or apps.

Shine the Light

Under the Shine the Light law, California customers may request information about whether a business has disclosed personal data (as defined in that law) to any third parties for their direct marketing purposes. We don’t do that without your permission.

Maine customers

We will not use, disclose, sell, or permit access to your personal broadband data unless it’s allowed in Maine. Maine customers have rights that they can exercise in our Privacy Dashboard. 

Children’s data

We know it’s important to treat data parents and guardians tell us is from children under 16 and data from products and services we design for children carefully. The Children’s Privacy Notice explains what we do (and don’t do) when it comes to children’s data. Generally, if you allow a child to use our products or services by providing them with a device or other access associated with your account, any personal data associated with their use will be treated as your personal data. If you’re the parent or guardian of a child using a T-Mobile branded service, T-Mobile is currently testing the ability to designate the line as a Kids’ Line. To learn more about the Kids’ line including how to set one up, please see the Children’s Privacy Notice.

This privacy notice and the Children’s Privacy Notice don’t apply to data collected by third party apps and websites, and we encourage parents to review the terms and policies of apps and websites before allowing children to use them. For more info, read the Family Controls and privacy article.

For specific information about kid products like SyncUP KIDS Watch and FamilyMode, please see the Children’s Privacy Notice.

Other important info

Advertising

You may see T-Mobile and other advertisements on your devices, whether you’re connected to our network or not. These ads may be targeted to your device based on information that we, the advertiser, and other third parties have about your behavior or interests to make them more useful to you. These ads are called interest-based or targeted ads.

T-Mobile works with third parties, including advertising networks, which collect information about you through devices, websites, and apps, serve ads for us and others, and measure their effectiveness. The advertisers and third parties that provide these ads may use cookies, code, and web beacons or use mobile device identifiers and similar technologies for these activities. For example, third parties like Google Ad Manager and Nielsen may use technology to collect data to deliver, personalize, and measure ads for some of our products and services. This technology allows tracking of device activity over time across online properties. The advertisers and advertising networks’ use of these technologies and of the information collected is covered by their own privacy notices and those of the sites where they operate. T-Mobile may also use its own online advertising services in connection with these ad activities. You can opt out of receiving targeted ads through your T-Mobile.com account.

Analytics

We may also partner with analytic service providers like Google Analytics to help track your use of our products and services. To learn more about how Google collects and processes personal data, visit Google Privacy & Terms. For additional details, see the Cookies and tracking article. To learn more, read the Your privacy around the web article. For more information on our ad program and your choices, go to the Advertising choices section.

Do Not Track

Do Not Track signals are a web browser setting or mechanism used to indicate that you do not want your online activity tracked. Because there is no universal standard of how to apply that setting, we currently do not honor them. However, we do honor Do Not Sell or Share requests.

Geolocation data

If your mobile device is turned on, our network is collecting data about where it is. We may use, provide access to, or disclose this network location data without additional, specific permission to provide and support our services. Examples include to: 

  • Route wireless communications

  • Operate and improve our network and business

  • Detect and prevent fraud

  • Provide information to emergency responders about where to find you when you call public safety agencies, including through 911 or similar emergency services numbers

  • Comply as required by law

Subject to your settings, we and others may also use geolocation data to provide location-based services (like SyncUP PETS), or to personalize your experience and ads. To learn more, see our Cookies and tracking article.

Internet of Things

We provide connectivity to Internet of Things, or IoT, devices and services offered by other companies. We collect basic information about the information flowing over our network. However, if you’re a customer of a T-Mobile IoT service, we, and our apps providers, also collect information from the IoT device and any related app to support the service. The information varies depending on the service but may include personal data like contact information and location, audio, and device activity and measurement data.

Data retention

We retain your personal data for business or tax needs, or legal reasons.

Technologies in retail stores

In some of our retail stores, beacons have been deployed and we receive aggregate reports (none of which identify any individual or device) from these stores regarding store traffic that uses information collected from beacons through mobile apps. We may also use technology that tracks aggregate traffic patterns and wait times in our stores using Wi-Fi and Bluetooth identifiers (e.g., a MAC address). We’ll provide a notice at each location where we use this technology. If you don’t want your device used this way, opt out at any time by entering your MAC address at Smart Place Privacy. 

Unaffiliated third parties

Our products and services provide links and access to others’ websites, content services, and apps, and allow you to share personal data with others and to use products and services that T-Mobile doesn’t control. These third parties may collect your personal data. For example, we may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our products and services with other media, and vice versa. Your use of such features may enable the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. Look for their privacy notices to see what personal data they collect, share, and use, as we of course don’t have any control over those practices.

For additional details, read our Your privacy around the web article.

U.S.-based organization T-Mobile is headquartered in the United States and our data processing mostly takes place in the United States. Your personal data may be transferred to, processed, and stored in the United States or in other countries where our affiliates or service providers process data. T-Mobile does not offer products or services directly to consumers in the EU or UK.

International data privacy

T-Mobile's international services, previously provided by Sprint and now part of T-Mobile for Business, are directed to business customers. Users of T-Mobile's international services are typically employees of those business customers, or prospective business customers, and personal data that we collect will generally be limited to information collected or generated in a business context. 

Future changes

We keep this privacy notice up to date. When we make changes, we’ll let you know by updating this notice and the date at the top of this page. In addition, prior to making a material change to how we use or share your data, we’ll also reach out to you (e.g., by text or email or with your bill). If you keep using our products and services after we notify you, we’ll take that to mean you’re fine with the changes for any new data we collect. Those changes will not apply to previously collected personal data unless we get consent from impacted consumers.

Contact us

If you have questions or comments, contact us:

  • Email: privacy@T-Mobile.com

  • Call customer service toll-free by dialing:

    • T-Mobile: 1-800-937-8997 or 611

    • Metro by T-Mobile: 1-888-8metro8 (1-888-863-8768) or 611

    • Sprint: 1-888-211-4727

    • Assurance Wireless: 1-866-482-2003

click on the questions below to see more details regarding Verizon terms of use and privacy policy

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Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005

Email

privacyoffice@verizon.com

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